Returns & Exchanges

At FOTILE, we are committed to your satisfaction and offer a 30-day return window for all premium kitchen appliances to ensure they meet your home's culinary needs. Items must be in their original packaging and in new, uninstalled condition to qualify for a full refund.

1

Initiate Your Request

Contact our customer support team via email or phone within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the appliance in its original box, ensuring all manuals, hardware, and protective materials are included to prevent damage during transit.

3

Ship the Product

Affix the provided shipping label to the exterior of the box and drop it off at an authorized carrier location or schedule a freight pickup for large range hoods.

4

Inspection and Refund

Once our warehouse receives and inspects the unit for quality assurance, we will process your refund to the original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing