Frequently Asked Questions
Everything you need to know about FOTILE kitchen solutions.
What is the standard shipping timeframe for large appliances?
Most orders are processed within 2-3 business days. Depending on your location, delivery for major appliances like range hoods and ovens typically takes 7-10 business days via our specialized freight partners.
Does FOTILE offer professional installation services?
Yes, we partner with certified installers in many metropolitan areas. You can select the installation service add-on during checkout or contact our support team to find a recommended professional in your zip code.
What is your return policy for home appliances?
We offer a 30-day return policy for unused products in their original packaging. Please note that a restocking fee may apply, and the customer is responsible for return shipping costs unless the unit is defective.
How long is the warranty period for FOTILE products?
FOTILE provides a comprehensive warranty that varies by product line, typically including a 5-year limited warranty on parts and a lifetime warranty on specific motors for our range hoods.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and flexible financing options through Affirm for qualified buyers.
Are FOTILE range hoods compatible with all kitchen layouts?
Our range hoods come in various configurations, including under-cabinet, wall-mount, and island mounts. We recommend checking the specific ducting requirements and ceiling height clearances listed on the product specification sheets.